If the bag is in an new, unused condition or has been opened and is still in like-new condition, then I would ask that you send it back to us directly. Send in your purchase to us at this address:
Extra Space Storage
Hyke & Byke LLC - Unit 13
Attn: Returns
5700 North Classen Boulevard
Oklahoma City, OK 73118
Please include a copy of this email in the return box with your purchase so I know how to handle your return accordingly during the refund process.
Otherwise, if the bag has been opened and slept in leaving it now in a used condition we can not accept the return.